UCOL - Masterton - Wairarapa
Student Success Advisor – Knowledge Hub Advisor / Disability Support
Our successful Wairarapa Campus has a new strategic imperative, with the goal to double in size and integrate new education deliveries in business and the primary sector. UCOL Wairarapa has an exciting future. Add to that a fantastic team, a great student body, and passionate community support – and the Wairarapa becomes a place to grow your career. All of this, in one of New Zealand’s beautiful lifestyle regions.
UCOL Wairarapa are looking for a Student focused, supportive and adaptive person to join the Student Success Team. The key focus of this role is to provide outstanding service to students and staff from within the library/hub, while also supporting students with impairments/disabilities on their learning journey at UCOL. The role is 40hrs per week and will report to the Senior Student Success Advisor and the Deputy Director of Operations
The Wairarapa Student Success team is passionate about supporting UCOL’s students. Their focus is on helping students achieve with a wrap-around support to aid their learning and wellbeing needs. You will be part of a team that works together to provide the right support for each student.
As the Knowledge Hub Advisor you will display a high level of customer service, flexibility, and enjoy working in a busy environment. You will be the kaitiaki of the library and Student Hub space, making sure that it is maintained and respected as well as enjoyed and well-used.
You can expect to spend the majority of your time in the Student Hub/Library, being a key place for students to hang out but primarily to study. You’ll engage with students, building relationships and assisting with everything from issuing books, finding resources or finding the right support for them on our campus. You will be involved in the planning and implementing of Student Success events, creating resources for our library and setting up displays. Although you will have a “desk” you will be expected to step out from behind it and create a positive, vibrant atmosphere for students, staff and visitors to our campus.
The Disability Support role requires you to have access to tools and resources (including knowledge of funding and support available) for students that need it. The assistance required is varied from mobility/accessibility to specific learning needs. Your goal is to help remove barriers for these students so they have a fair and equitable experience at UCOL Wairarapa.
The ideal candidate will:
* Be outstanding at providing an open and welcoming service to all students, staff and the wider community
* Have experience in working in Customer Service and/or experience in the disability sector
* Experience in working with students studying at various levels (certificate, diploma, degree)
* Show great observation and initiative
* Be organised, reliable and a real team player
* Have an understanding of Library operations
* Bachelor degree, or relevant equivalent qualification/experience
* Experience and knowledge of the Institute of Technology & Polytechnic, Education or Higher Education Sector in New Zealand Education preferred
* Knowledge and understanding of the Treaty of Waitangi and its implications for and application to professional practice in the New Zealand Institute of Technologies and Polytechnic (ITP) sector
The Universal College of Learning is a government-funded Institute of Technology, with four campuses in Palmerston North, Whanganui, Masterton and Levin. It meets the needs of local communities and industry by providing tertiary level training to over 6,000 students each year through a wide range of programmes from entry level certificates and foundation courses to diplomas, degrees and opportunities in post graduate study.
Applicants for this position should have NZ residency or a valid NZ work visa and may be required to undergo pre-employment checks; which may include completing New Zealand Police Vetting as part of The Vulnerable Children's Act 2014 and may also include pre-employment drug and alcohol testing in safety sensitive roles.
We want your energy, creativity, passion and intelligence. Help us meet the needs of our region. Work with us to be the best of the best. Join the UCOL whanau and, together, let’s deliver a bigger, brighter and better future.
Applicants for this position should have NZ residency or a valid NZ work visa.