Customer Services Team Member

This job is no longer accepting applications
HR Connect - Tauranga - Bay of Plenty

Newline is a New Zealand owned and operated company with over 30 years’ experience in manufacturing and distributing showers.  Based in Greerton, Tauranga, Newline offer the widest and most comprehensive range of showers in the market and are sold exclusively through New Zealand’s premier bathroom retailers.   They are currently looking for a self-motivated and customer focused individual to join the Customer Services Team.

We now have an oppotunity for a Customer Service Team Member to join the team at Newline to provide exceptional customer service. In this role you will be the first point of contact with customers responding to incoming telephone calls and emails, you will process orders, quotes, respond to and provide solutions to customer queries or product enquiries.  You will also be responsible for supporting the Sales team with booking appointments, travel, distributing parts, brochures and other required sales documentation.  In all that you do, you will be solutions focused in order to meet and exceed customer expectations.

 To be successful in this role you will:

  • Have a passion for providing exceptional customer service
  • Experience in an inbound/out bound service role 
  • Advanced communication skills and professional telephone manner
  • High attention to detail
  • Data entry and keyboard skills, speed and accuracy
  • Excellent team work skills and a passion for working collaboratively   
  • The ability to think logically and innovatively with a "can do" attitude

In return you will be given the opportunity to be part of a high performing team in a company with strong values. If this sounds like a role you will thrive on, please apply with CV and Cover Letter today. 

Note: You must be eligible to work in NZ and have strong English language skills. Our pre-employment process includes a criminal history and credit check.