Claims Consultant

This job is no longer accepting applications
The Co-operative Bank - Wellington City - Wellington

About Us

The Co-operative Bank is a different kind of bank. We’re here to change banking for good.

Since 1928, our customers have been at the heart of everything we do, and we’re focused on helping New Zealander’s get ahead financially.

Whether it’s help from one of our friendly teams, or a seamless experience with one of our digital solutions, we’ve got our customers covered. To top it off, we’re the only bank in New Zealand that shares its profits with its customers. It’s all part of the co-operative difference.

Here, no two days are the same. Our people are empowered to innovate, share ideas and let our skills take us in unexpected and exciting directions. But most importantly, we can be ourselves at work; we have fun, but still get things done.

About the role

As Claims Consultant you will provide accurate, effective, timely, and efficient, integrated end-to-end assessments, and management, approval and payment of insurance claims associated with products insured by Co-operative Life Limited.

In addition to your claims duties there will be an emphasis on processing new life insurance applications, policy alterations and daily policy and product enquiries in relation to our suite of insurance products, with a particular focus on quality advice and support to branch staff and customers.

Because The Co-operative Bank is owned by our customers, everything we do, every day, is for their benefit.

Skills and Experience

  • A minimum of 2-3 years’ experience managing and/or assessing disablement, death, terminal illness, and trauma claims is preferred.
  • Excellent attention to detail and time management skills.
  • Excellent written and verbal communication skills.
  • A team player, including the ability to be flexible in a small team.
  • Strong initiative and administration skills.
  • Sound computer skills, particularly a good knowledge of the Microsoft Office suite.
  • Understanding of life insurance principles and medical terminology.

Our workplace is one where we bring our experiences, background and perspectives together to collaborate and achieve great things, rocking the banking world as we go. We’re ready. Are you?

Job Description

Applications close 01 Nov 2018