The latest news and advice from our recruitment experts.
If you're failing to communicate with your candidates - you're failing to communicate with your customers too! All of us have been job seekers at one time or another ... and it can be a challenging world out there.
I can sympathise with people who continuously apply for jobs and get no response, it can get demoralising! Speaking from personal experience, knowing you have been shortlisted down to (2), going to the second interview (then not getting the job) can be bit of a rollercoaster. But, being kept in the loop by either a phone call (getting positive or constructive feedback) or an email make the process bearable. Especially if it encourages the candidate to try something different next time, which may be as simple as bullet pointing specific skills and experience specific to the role in your covering letter.
We are aware of how frustrating it is if you are not kept informed, and its great our candidates all receive confirmation that their job application has been received. Employers are also encouraged to follow up with a declined/shortlisted status as the recruitment process can seem very long when you are left waiting.
Managing a candidate effectively will create positive outcomes for both parties – even if they don’t get the job. Relationships can be damaged, or you can improve your brand image in candidate's eyes – remember candidates are customers too.