JAMES TUNNELL, HR ADVISOR, NEW ZEALAND AUTOMOBILE ASSOCIATION
"From an HR perspective, our challenges exist in having a
nationally distributed workforce with such an immense number of
different professionals, functions and work environments.
Finding the right people is of the utmost importance to making
sure that our members are getting as much value and assistance as
they can out of their memberships. Maintaining consistency while
finding processes and systems that cater to a diverse range of
needs is probably our biggest requirement.
With recruitment being such a heavily administrative process and
manager's time being as precious as it is, we needed to find a way
to help ease the burden of acknowledging, organising and rejecting
all of the applications received.
Having been introduced to QJumpers at the last EMA briefing, we
decided to trial using their services on two call-centre based
customer service vacancies during December.
Besides the excellent assistance we received from Jo, Katrina
and the QJumper's team, one of the key strengths of using QJumpers
was their Applicant Management
System. Copying and pasting can only speed things up so
far, so having automated acknowledgements has removed the need for
replying to each email application individually using a
template.
When you are receiving sometimes 100 to 200 applications for a
position, this part of the process can be extremely time-consuming
(not to mention tedious and boring!).
As a file management system, it works superbly, is easy to
navigate, and keeps all of the applications and their status
through the recruitment process, be that short-listed or dismissed,
all in one area.
The Applicant Management
System helps organise all the submissions allowing for
you to review each application and sort them into suitable
candidates by creating a shortlist. And for those unsuccessful few
(or unfortunately many in some cases!), it streamlines the process
of notifying people that they have not been progressed on to the
next stage.
One of the only positives to come out of the current economic
climate is that we have been inundated with applications which
makes this system even more useful. However in situations where
there may be few, we have advised our managers to scroll through
the QJumper's Talent Pool to see if there are any suitable
candidates there. Most of the time we don't have to though as those
who are registered with QJumpers are notified of our vacancy and
will apply anyway.
All-in-all a fantastic system which has really sped up and eased
the administration around recruiting!"
James Tunnell
HR Advisor
New Zealand Automobile Association
