Customer Service / Customer Communications
North Shore - Auckland
As our customer service and communications guru you will be responsible for being first point of call for all our customers, both individuals and retailers.
You will do this through several different channels – we use phone, email, our website and social media to talk and listen to our customers. You will need to be at home and happy to learn new computer systems as well as knowing your way around Facebook.
It is very important we provide this service in a timely manner and in ways that suit our customer needs who may be a mum, a senior or a retailer.
You’ll have:
- Superb written and commination skills
- The ability to pick up new in-house computer systems quickly.
- An excellent work ethic and the ability to work to deadlines
- Customer service experience with strong customer focus skills; conscious of the needs of the customers
- Flexible, adaptable and have the ability to multi-task
This role requires a significant amount of email and verbal communication so a high degree of English language proficiency is required.